We are very much an ‘online’ business when it comes to communication, booking, information and updates, so everything you need to know regards the booking, preparation and transport of Pets you will find on this site.
There is a lot of information ….. because there is a lot you need to know and do in order to book your pets transport correctly, and to enable us to transport the pets safely.
Below is a summary guide of the process, and where you will find the relevant information for each stage of the booking process:
Before you do anything else we suggest that you check our Schedule for both transport dates and availability. The pet transport dates are listed in three groups:
1) Spain to EU: these are the dates that we leave Spain to go to France, Germany, Holland and Belgium.
2) Spain to UK: these are the dates that we leave Spain to go to the UK
3) UK to EU: these are the dates that we leave the UK to go to Belgium, Holland, Germany, France and Spain.
These are our only scheduled dates so if we don’t have a date that meets your requirements we can’t transport your pets UNLESS you want to request a Luxury Pet Transport.
Having checked if we have a date that is suitable for you the next step is to check the Availability as this will tell you if we have space for your pet on forthcoming pet transports. If your required date isn’t listed then you can assume we have space as we only show 2-3 scheduled pet transports availability at any time.
If we have a date and availability for your pet then the next thing you need to do is to confirm whether the animals needs to travel under the PETS Scheme or TRACES.
The official guideline is:
If the reason for the transport of the pet is because of a change of circumstance to the owner i.e. going on holiday or moving house then the PETS Scheme can be used. This means that the animal is already registered to the owner, so the microchip registration form, and the pet passport are in the owners name and they can proof that they were resident (property owner or rental contract) in the country of registration at the time of registration. So typically we would expect to see the PETS Scheme used when an existing owner was traveling between their own properties e.g. resident in UK and have a holiday home in Spain, or when an expat living in Spain had adopted a animal during their time in Spain and was now moving back to the UK.
TRACES is required when the reason for the animals transport is because there has been, or will be a transfer of ownership. So basically any animal being re-homed from Spain will need TRACES. If you have adopted the animal, even if the rescue puts your name and address in the pet passport and the microchip form you need TRACES. If the animal is going into foster in the UK, it needs TRACES.
PLEASE NOTE: we DO NOT get involved in sorting the TRACES for an animals transport. To be legal the TRACES must be done by the registered owner in Spain i.e.the rescue, and be transported to a new owner (or foster/rescue) at a validated address. We provide the information that is required from us as a transporter BUT the identification and compliance with the correct scheme is the responsibility of the person booking the transport.
We will of course advice which scheme is the correct one, but having done so we can only accept bookings made on the scheme we have identified as being correct.
So, having seen that we have a transport date that suits your needs, and available space, and having confirmed the correct scheme, what next?
Terms and Conditions: I know, sounds boring, but once you fill in the Booking Form you will be confirming you have read and agreed to them so it really is in your interests to have read and understood them. We will expect to be held to them, and we will 100% hold you to them, so to avoid any confusion or disappointment at a later stage it really is in your best interests to read them.
We would also advice reading the details on how we transport the cats and dogs: cage sizes, cat box sizes etc, all of which you can read here.
Our prices are based on the type of Scheme being used (see above) and the size of the animal and you will find all the details on this page. Please note that for certain pick up locations in Spain and Portugal and certain drop off locations in the UK we charge a supplement.
And finally ….. before you book you should check our locations page as this has the details of the pick up locations in Spain, and the drop off locations in France, Germany, Holland and Belgium, and the few that we use in the UK when delivery to the door isn’t possible.
So now you know the price, the date, the availability, the transport process, the locations, our terms and conditions and which scheme you need to use. As I said a lot of information, but all things that you need to know and be comfortable with before you book your pets transport with us.
If and only if you are happy with all the above we will be more than happy to accept your Booking Form. Again these are split into type of scheme, destination and type of animal but with all of them DO NOT submit a form unless you have ALL the information. A TBC or ‘will provide later’ entry in a field will see the system reject the booking form and you will just have to do it again. Sorry, but it is very clear on the forms not to do this as once submitted you can’t edit the forms so you need to get all the information before you complete.
Once we receive a correctly completed booking form we will you will receive an email confirming the booking subject to the 25% deposit being paid.
This email will contain the general information you need to know and act on relevant to the transport scheme you have booked under, and the location. It will contain a link to the Pre Transport Actions & Information Page specific to your transport and this page has specific information and actions that you MUST complete. It also contains the Confirmation Form which you MUST complete, as MUST anyone else involved in the transport of your animal(s) as it will generate a password for you to access the Tracking Page which is the ONLY place you will see the Schedule for the transport, along with updates before and during the transport and the Live Tracking facility.